Support
Frequently asked questions
What payment methods can I use?+
The existing store accepts major credit and debit cards, PayPal, Apple Pay and Google Pay.
Can I change or cancel an order?+
Orders move quickly. Contact the team within 12 hours of placing your order and they will do their best to help.
Do you ship within the United States?+
Yes. The current store ships nationwide within the United States.
When will my order arrive?+
Orders are processed within 24–72 hours. The shipping policy states delivery may take 6–15 days depending on location.
How do I track an order?+
Once your order ships, you will receive a tracking number by email. You can also use the tracking page.
What is the return policy?+
You can request a return within 30 days of receiving an item, provided it is unworn or unused, has tags, and is in its original packaging.
How do I start a return?+
Contact the support team with your order details to request a return.
How are refunds handled?+
Once a return is received and inspected, the team will let you know whether the refund was approved. Approved refunds are issued to the original payment method.
How do I choose a size?+
Product pages include available options. If you are deciding between sizes, check the product details before ordering.
What if an item is damaged or incorrect?+
Contact the support team as soon as possible with details about the issue so they can help make it right.
Do I need an account to place an order?+
No. The existing store supports guest checkout.
Is payment information secure?+
The store uses secure payment gateways to process transactions.